Operational support for a globally operating group
Customer
- A Globally active company in the automotive sector
- A Complex, production-critical IT infrastructure
- Worldwide locations with different IT
- A Mix of Linux and Windows
Customer goals
- Support your own IT around the clock
- Have Close cooperation between external and internal experts
- Expertise in different fields as needed
- Assumption of operational and support tasks
Action
- Get to know the environment and processes of the customer
- Definition and testing of interfaces between customers, partners and GONICUS
- Cooperation in existing teams
- Integration into existing processes and tools
- Gradual assumption of responsibility in off-peak times
Achieved goals
- Complete takeover of tasks in the evening and at night
- Wide range of tasks from the Linux desktop to the Oracle server
- Proven collaboration and coordination between layers and teams
- Integration into the use of existing support and operating tools
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